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Effective Feedback & Difficult Conversations (Core)

Dates: March 23, 2023

Meets: Th from 9:00 AM to 12 N

Location: UT Conference Center, downtown Knoxville

Registration fee: $159.00

Effective communication during difficult times and situations will determine our success or failure, and it's critical that supervisors effectively address behaviors that negatively impact individuals, teams, and organizations. Whether facing challenging team dynamics, issues with performance, mismanaged expectations, or basic bad behavior, this interactive course will provide you with a framework for having difficult conversations and providing effective feedback. Effective communication will build positive relationships and foster greater innovation, inclusion, and collaboration within your team and organization.


The use of this seal is not an endorsement by the HR Certification Institute® (HRCI®) of the quality of the activity. It means that this activity has met the HR Certification Institute’s® criteria to be pre-approved for recertification credit.
Fee: $159.00

UT Conference Center, downtown Knoxville

Kelly Drummond

Kelly Drummond is the vice president of human resources and grant administration with the Boys & Girls Clubs of the Tennessee Valley and has led national trainings on leadership, employee motivation, and personal effectiveness for the Boys & Girls Clubs of America.

She previously served as the executive director of human resources for Knox County Schools and oversaw the hiring, employee relations, and benefits for nearly 10,000 employees.

She also serves as an adjunct professor at Bryan College and Tusculum University and facilitates the SHRM Certification course at Roane State Community College.

Kelly holds a doctorate in education with a concentration in human resource development from Lincoln Memorial University.


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