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Effective Feedback & Difficult Conversations (Core)

Dates:March 23, 2023
Meets:Th from 9:00 AM to 12 N
Location:UT Conference Center, downtown Knoxville
Cost: $159.00

Sorry, we are no longer accepting registrations for this course. Please contact our office to find out if it will be rescheduled, or if alternative classes are available.

Effective communication during difficult times and situations will determine our success or failure, and it's critical that supervisors effectively address behaviors that negatively impact individuals, teams, and organizations. Whether facing challenging team dynamics, issues with performance, mismanaged expectations, or basic bad behavior, this interactive course will provide you with a framework for having difficult conversations and providing effective feedback. Effective communication will build positive relationships and foster greater innovation, inclusion, and collaboration within your team and organization.

Student praise for this course: "Ms. Drummond was an amazing instructor. I was engaged the whole three hours and I have already used what I learned."


The use of this seal is not an endorsement by the HR Certification Institute® (HRCI®) of the quality of the activity. It means that this activity has met the HR Certification Institute’s® criteria to be pre-approved for recertification credit.
Fee: $159.00

UT Conference Center, downtown Knoxville

Kelly Drummond

Dr. Kelly Drummond is a certified professional in human resources through the HR Certification Institute and the Society for Human Resource Management. As the current director of human resources with the City of Knoxville, Drummond administers the compensation/classification system, talent acquisition, pre-employment processes, employee training, employee relations, succession planning, and assist directors in employee discipline. She previously worked as the vice president of human resource and leadership development with the Boys & Girls Clubs of the Tennessee Valley and the executive director of human resources for Knox County Schools. She also served as a national trainer for Boys & Girls Clubs of America and facilitated national trainings on leadership, human resources development, employee motivation, and personal effectiveness. Drummond earned a doctorate degree in education with a concentration in human resource development from Lincoln Memorial University.


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