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Creating a Culture of Customer Service (Elective)

Dates: September 13, 2023

Meets: W from 9:00 AM to 12 N

Location: UT Conference Center, downtown Knoxville

Registration fee: $159.00

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Customer service is critical for all organizations; the customer's experience will be defined by the quality of support and communication they receive. Mediocre or even good customer service doesn't cut it. In this course you'll gain the knowledge needed to train your team on improved customer service through empathy, patience, adaptability, and communication.

Fee: $159.00
Hours:3.00
CEUs:0.30

UT Conference Center, downtown Knoxville

Randy Harms

Randy Harms has more than 30 years of successful sales, management, and coaching experience. Harms earned a bachelor's degree in business management at North Carolina Wesleyan College.

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